Refunds Policies
How Refunds Are Issued
When returning an item, you can choose your preferred refund method in your return case. The option will default to an web orders, Gift Card or you can select the payment method used at the time of purchase.
Payment Method Refund Method Refund Time (Once Return Is Received)
Credit Card Credit Card 3-5 business days
Checking Account Checking Account Up to 10 business days
Promotional Certificate No Refund Issued N/A
Note: In some cases, you may be offered an "Instant refund" option to allow you to use your refund without waiting for your return to process. Instant Refunds are either issued to your credit card or as an Gift Card balance. Refunds issued to card issuers will require an additional 3-5 business days processing time by those institutions. You'll still need to return your items within 30 days.
Power Generator Service Center may determine that a refund can be issued without requiring a return. If you aren't required to mail your item back for a refund, you will be notified by a Customer Service Associate.
When returning an item, you can choose your preferred refund method in your return case. The option will default to an web orders, Gift Card or you can select the payment method used at the time of purchase.
Payment Method Refund Method Refund Time (Once Return Is Received)
Credit Card Credit Card 3-5 business days
Checking Account Checking Account Up to 10 business days
Promotional Certificate No Refund Issued N/A
Note: In some cases, you may be offered an "Instant refund" option to allow you to use your refund without waiting for your return to process. Instant Refunds are either issued to your credit card or as an Gift Card balance. Refunds issued to card issuers will require an additional 3-5 business days processing time by those institutions. You'll still need to return your items within 30 days.
Power Generator Service Center may determine that a refund can be issued without requiring a return. If you aren't required to mail your item back for a refund, you will be notified by a Customer Service Associate.